{"xsrfToken":"26b94c02af10c68ea4e2de4bd4ab6f39ecaaf77d_lout","branding":{"id":"1","key":"csd","name":"Support for NetPoint, NetRisk, & Project Summit","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4d4e9e81-b262-4788-beba-f77b49451339/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNTk5MTUzZC00MTQ3LTQ2NDgtYWIwNC02ZTBlZDM1NTk5Y2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRkNGU5ZTgxLWIyNjItNDc4OC1iZWJhLWY3N2I0OTQ1MTMzOSI6WyJyZWFkIl19LCJleHAiOjE3NDQ3NDU1NzAsIm5iZiI6MTc0NDc0NDk3MH0.th60mOI-Y-P8EjcVg5djMVA02TM36OjHZQldGC0yO5w&client=b599153d-4147-4648-ab04-6e0ed35599cc&mode=fit","logoId":"4d4e9e81-b262-4788-beba-f77b49451339","isLogoAvailable":true,"helpCenterTitle":"Customer Portal","sharedPortalName":"PMA Technologies","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"en-US":{"helpCenterTitle":"Customer Portal","sharedPortalName":"PMA Technologies","localeDisplayName":"English (United States)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"localeDisplayName":"German (Germany)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"fr-FR":{"localeDisplayName":"French (France)"},"vi-VN":{"localeDisplayName":"Vietnamese (Vietnam)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#3366cc","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"csd","projectId":10400,"serviceDeskId":1,"name":"Support for NetPoint, NetRisk, & Project Summit","description":"<p>Report a bug or ask for help on installation, licensing issues, or functionality of the software.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"7","name":"Bug","descriptionHtml":"","callToAction":"Bug","introHtml":"<p>An unexpected result or crash in the software.</p>","icon":11239,"iconUrl":"https://pmatechnologies.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11239","groups":[1],"key":""},{"id":"8","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>A desired feature or improvement to the software.</p>","icon":11207,"iconUrl":"https://pmatechnologies.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11207","groups":[1],"key":""},{"id":"4","name":"Help","descriptionHtml":"","callToAction":"Help","introHtml":"<p>A question on installation, licensing issues, or functionality of the software.</p>","icon":11227,"iconUrl":"https://pmatechnologies.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11227","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[8,7,4]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNTk5MTUzZC00MTQ3LTQ2NDgtYWIwNC02ZTBlZDM1NTk5Y2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDQwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ3NDYxNzAsIm5iZiI6MTc0NDc0NDk3MH0.S6ODzhzJD24XuPOhi4UA3IzGrOlh6s1utStI35wQklw","targetCollection":"upload-project-10400","endpointUrl":"https://api.media.atlassian.com","clientId":"b599153d-4147-4648-ab04-6e0ed35599cc","tokenDurationInMins":20}},"reqCreate":{"id":7,"projectId":10400,"form":{"name":"Bug","descriptionHtml":"","callToAction":"Bug","intro":"<p>An unexpected result or crash in the software.</p>","instructions":"","icon":11239,"iconUrl":"https://pmatechnologies.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11239","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"e.g. Activity Properties window not opening","descriptionHtml":"<p>e.g. Activity Properties window not opening</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"versions","fieldId":"versions","fieldConfigId":"","label":"Version","description":"Please choose your currently installed version.","descriptionHtml":"<p>Please choose your currently installed version.</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"16948","label":"Project Summit (any version)","selected":false,"children":[]},{"value":"16700","label":"NetRisk 3.0 (3.0.0.27, 3.0.0.46)","selected":false,"children":[]},{"value":"12037","label":"NetPoint 4 (4.2, 4.2.1, 4.2.2)","selected":false,"children":[]},{"value":"12038","label":"NetPoint 5.0 (5.0.0.65, 5.0.1.3, 5.0.2.2)","selected":false,"children":[]},{"value":"12039","label":"NetPoint 5.1 (5.1.0.35, 5.1.2.0, 5.1.3.2, 5.1.4.0, 5.1.5.0)","selected":false,"children":[]},{"value":"12040","label":"NetPoint 5.2 (5.2.0.111, 5.2.1.9, 5.2.2.12, 5.2.3.1)","selected":false,"children":[]},{"value":"12041","label":"NetPoint 5.3 (5.3.0.36, 5.3.1.5)","selected":false,"children":[]},{"value":"14700","label":"NetRisk 2.0 (2.0.0.155, 2.0.1.10)","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Steps","description":"e.g. 1) Right-click the activity; 2) Choose Properties; 3) The window doesn't open","descriptionHtml":"<p>e.g. 1) Right-click the activity; 2) Choose Properties; 3) The window doesn't open</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/7","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/7","calendarParams":{"firstDay":0,"date":"2025-04-15T15:22:50-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNTk5MTUzZC00MTQ3LTQ2NDgtYWIwNC02ZTBlZDM1NTk5Y2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDQwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ3NDYxNzAsIm5iZiI6MTc0NDc0NDk3MH0.S6ODzhzJD24XuPOhi4UA3IzGrOlh6s1utStI35wQklw","targetCollection":"upload-project-10400","endpointUrl":"https://api.media.atlassian.com","clientId":"b599153d-4147-4648-ab04-6e0ed35599cc","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=pmatechnologies","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"26b94c02af10c68ea4e2de4bd4ab6f39ecaaf77d_lout","baseUrl":"https://pmatechnologies.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://pmatechnologies.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"10485760","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b599153d-4147-4648-ab04-6e0ed35599cc","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"40b2f7d252cb42da9e5e60f769db1aef","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}